Violence at Work Westside Health Sytems - 1413 Words

Violence At Work: Westside Health Systems Located in Chicago, Illinois is a private nonprofit health care system called â€Å"Westside Health Systems†. The company consisted of a hospital, a nursing home and 5 minor emergency clinics. Maryanne Walker is the Director of Pharmacy Services, and oversees the main pharmacy located in the hospital, a pharmacy in the nursing home and four satellite pharmacies. She directly reports to her supervisor Nancy Smith. Maryanne is one of 5 total supervisors in Pharmacy Services. Rhonda Carter the inventory supervisor , is the direct supervisor of both employees involved in the allegation : Susan Miller and Brenda Lawson, both pharmacy technicians in the receiving area. The episode claimed that Susan had†¦show more content†¦Skills in taking disciplinary actions. Basic skills in handling crisis situations. Basic emergency procedures, including who to call and what support resources and services are available. Appropriate screening of pre-employment references. Basic skills in conflict resolution. 2. In light of this incident, should West-side change any of its standards of behavior policies or Corrective action policies? Explain. The only changes that I would suggest to West-Side regarding their standards of behavior policies would include: In any verbal counseling, both the employees direct supervisors should be present along with a member of upper management. This would ensure that no favoritism is being placed in one employee over another. Further, I would ensure that employees sign a statement acknowledging the fact that verbal counseling was undertaken. In written counseling, I again would require that each employee sign a statement that they received said written counseling. I am not sure how well written counseling would be as it does not require personal interaction between the employer and employee. Include a statement that indicates all parties involved will be required to meet management to discuss the matter. Failure to do so may require said employee to be reprimanded for simply refusing said meeting. The system of correction that West-side has is not a progressive one. I would suggest that it is progressive. If an employee is